|
|
FREQUENTLY ASKED QUESTIONS |
| |
What technical equipment do I need to access
sessions?
You will need a broadband internet connection, a webcam,
preferably one with good picture quality, load speakers
and a microphone or a headset with microphone. Sessions
are run using Skype, AIM or MSN messenger. The links to
download these programmes are available on the contact
page.
If after the initial session I decide to proceed,
is there a limit on the number of sessions I can book?
No there is no limit, but counsellingcam.com is not a
long term therapy service. Through discussion the number
of sessions can be agreed upon, and these can be revised
jointly at any time.
How often would I have sessions?
Again this can be discussed during the initial session.
Usually we would meet either once a week or once a
fortnight. It would be up to you to decide on the
frequency.
Do you offer sessions through email exchange or
typed conversations in secure chat rooms?
No, counsellingcam.com specialises in providing
real-time webcam counselling. I do not offer other
services.
Do you offer couple therapy?
At the moment this is not an area I work in.
What happens if the connection breaks down during
a session?
If there is a fault with either the counsellingcam.com
equipment or our server, a replacement session will be
offered free of charge as soon as possible. If the fault
lies with the client’s equipment or their internet
provider, no refund can be given.
What is the International Society for Mental
Health Online?
The ISMHO is a non-profit organization formed in 1997 to
promote the understanding, use and development of online
communication, information and technology for the
international mental health community. You can visit
their website via our link if you wish to have further
details.
|
|
